Privacy Policy

Effective Date: October 16, 2025
Last Updated: October 16, 2025

1. Introduction

The Ellis Experience Travel Agency (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, social media pages, advertisements, or when you submit your information through Meta Lead Ads (Facebook or Instagram forms), or any other form of communication with us.

By providing your information to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Travel Preferences: Destination interests, cruise or tour preferences, and travel dates.
  • Lead Generation Data: Information you provide through Meta Lead Ads or other lead generation forms (for example, Facebook or Instagram forms), including your name, email address, and any additional details you choose to submit.
  • Automatically Collected Data: IP address, browser type, pages visited, and interactions on our website.

We do not collect sensitive personal data (such as health information, financial data, political opinions, or religious beliefs) through our Lead Ads or website. We also do not knowingly collect information from anyone under the age of 18.

3. How We Use Your Information

We use your information to:

  • Provide you with travel quotes, itineraries, and promotional offers you requested.
  • Communicate with you about upcoming webinars, events, or travel opportunities.
  • Improve our website, marketing campaigns, and customer service.
  • Fulfill contractual obligations and respond to your inquiries.
  • Send marketing emails or newsletters (you may unsubscribe at any time).

We only use your Lead Generation Data for the specific purpose described in the Meta Lead Ad form you submitted, unless you provide additional consent for other uses.

4. How We Share Your Information

We do not sell your personal information under any circumstances.

We may share your information only in the following limited situations:

  • With Travel Suppliers: When necessary to fulfill your booking or travel arrangements (for example, cruise lines, tour operators, or hotels).
  • With Service Providers: Trusted partners who help operate our business (such as email marketing platforms or CRM systems) under strict confidentiality and data protection agreements.
  • As Required by Law: To comply with legal obligations or respond to lawful requests.

If we share Lead Generation Data with any third party, we ensure they only use it to fulfill the purpose for which it was collected and comply with all applicable privacy laws and Meta’s Lead Ad Terms.

5. Your Rights and Choices

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of receiving marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
  • Request information about how your data is being used.

To exercise these rights, contact us using the details provided in Section 9 below.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Lead Generation Data submitted through Meta platforms will be stored securely and retained only for legitimate business use consistent with this policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures include secure servers, data encryption, password protection, and restricted access to personal data.

While we take reasonable precautions, no data transmission over the Internet can be guaranteed to be 100% secure.

8. Use of Meta Lead Ads and Other Platforms

When you submit your information through Meta’s Lead Generation Features (such as Facebook or Instagram forms):

If you have questions about how Meta handles your data, please review Meta’s Privacy Policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us at:

The Ellis Experience Travel Agency
Attn: Victoria Ellis
Email: vicki@theellisexperience.com
Phone: 770-268-0768
Website: www.theellisexperience.com

We will respond to all inquiries within a reasonable time frame and in accordance with applicable laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last Updated” date at the top of this policy will indicate when it was last revised.

Your continued use of our services after any update constitutes your acceptance of the revised policy.